Dialer systems are one of the most powerful tools used in call centers to boost agent productivity. However, just implementing a dialer doesn’t ...
What is PBX? What Are the Differences Between IP PBX and Analog PBX?
PBX (Private Branch Exchange) is a telephone system used to manage a company's internal phone network. PBX connects internal phones within the company...
What is WebRTC? How is it Used with VoIP?
WebRTC (Web Real-Time Communication) is an open-source technology that enables real-time voice, video, and data communication between browsers and mob...
What is SIP Trunking and How Does It Work?
SIP Trunking is a technology that allows businesses to communicate via voice and video over the internet instead of traditional phone lines. SIP (Sess...
What is Automatic Call Distribution (ACD) and How Does It Work?
Automatic Call Distribution (ACD) is a system used in call centers to efficiently route incoming calls to the most suitable agent. By analyzing calls ...
What is Telemarketing?
Telemarketing is the process of promoting products and services, increasing sales, and strengthening customer relationships through telephone or other...
The Telemarketing Industry for Germany in Turkey
Globalization and technological advancements have significantly transformed the telecommunications industry. One of the most important outcomes of the...
What is a Dialer?
A dialer is an automatic outbound calling system that significantly improves efficiency in call centers compared to manual dialing. With advanced outb...
Where is VoIP Used? Wide Usage Areas and Advantages
VoIP (Voice over Internet Protocol) is a technology that enables voice communication over the internet instead of traditional phone services. Today, m...
What Are the Differences Between VoIP and PSTN?
Today's communication technologies are rapidly evolving, providing more efficient solutions for businesses. Understanding the differences between trad...