In today’s fast-paced business world, efficient and low-cost communication systems are a must. Thanks to VoIP technology, call center operations hav...
Bridging Turkey and Germany in the Call Center Industry
For businesses seeking global expansion, robust communication tools are essential. Turkey and Germany have become key players in cross-border call cen...
Ondialer and Telemarketing: A Next-Generation Synergy for Call Centers
As digital transformation reshapes customer communication, telemarketing tools are also evolving. One standout solution in this space is Ondialer, a T...
Use of Artificial Intelligence in Call Centers: The Future of Customer Experience
In today’s digital age, customer experience has become a key factor in business success. Call centers, being the frontline of customer interaction, ...
What is a Predictive Dialer? How It Benefits Call Centers
In the modern call center industry, maximizing agent productivity is key. A predictive dialer is one of the most powerful tools used to automate outbo...
How to Increase Call Success Rate When Using a Dialer?
Dialer systems are one of the most powerful tools used in call centers to boost agent productivity. However, just implementing a dialer doesn’t ...
What is PBX? What Are the Differences Between IP PBX and Analog PBX?
PBX (Private Branch Exchange) is a telephone system used to manage a company's internal phone network. PBX connects internal phones within the company...
What is WebRTC? How is it Used with VoIP?
WebRTC (Web Real-Time Communication) is an open-source technology that enables real-time voice, video, and data communication between browsers and mob...
What is SIP Trunking and How Does It Work?
SIP Trunking is a technology that allows businesses to communicate via voice and video over the internet instead of traditional phone lines. SIP (Sess...
What is Automatic Call Distribution (ACD) and How Does It Work?
Automatic Call Distribution (ACD) is a system used in call centers to efficiently route incoming calls to the most suitable agent. By analyzing calls ...