In today’s digital age, customer experience has become a key factor in business success. Call centers, being the frontline of customer interaction, ...
What is a Predictive Dialer? How It Benefits Call Centers
In the modern call center industry, maximizing agent productivity is key. A predictive dialer is one of the most powerful tools used to automate outbo...
How to Increase Call Success Rate When Using a Dialer?
Dialer systems are one of the most powerful tools used in call centers to boost agent productivity. However, just implementing a dialer doesn’t ...
What is PBX? What Are the Differences Between IP PBX and Analog PBX?
PBX (Private Branch Exchange) is a telephone system used to manage a company's internal phone network. PBX connects internal phones within the company...
What is WebRTC? How is it Used with VoIP?
WebRTC (Web Real-Time Communication) is an open-source technology that enables real-time voice, video, and data communication between browsers and mob...
What is SIP Trunking and How Does It Work?
SIP Trunking is a technology that allows businesses to communicate via voice and video over the internet instead of traditional phone lines. SIP (Sess...
What is Automatic Call Distribution (ACD) and How Does It Work?
Automatic Call Distribution (ACD) is a system used in call centers to efficiently route incoming calls to the most suitable agent. By analyzing calls ...
What is Telemarketing?
Telemarketing is the process of promoting products and services, increasing sales, and strengthening customer relationships through telephone or other...
The Telemarketing Industry for Germany in Turkey
Globalization and technological advancements have significantly transformed the telecommunications industry. One of the most important outcomes of the...
What is a Dialer?
A dialer is an automatic outbound calling system that significantly improves efficiency in call centers compared to manual dialing. With advanced outb...