A dialer is an automatic outbound calling system that significantly improves efficiency in call centers compared to manual dialing. With advanced outb...
Where is VoIP Used? Wide Usage Areas and Advantages
VoIP (Voice over Internet Protocol) is a technology that enables voice communication over the internet instead of traditional phone services. Today, m...
What Are the Differences Between VoIP and PSTN?
Today's communication technologies are rapidly evolving, providing more efficient solutions for businesses. Understanding the differences between trad...
Differences Between Cloud Call Centers and Traditional Call Centers?
Companies are adopting various call center solutions to improve customer service. Cloud-based call centers offer several advantages over traditional o...
What is a Predictive Dialer?
Among advanced call center technologies, a Predictive Dialer is an automated calling system that helps businesses manage customer interactions more ef...
What is VoIP and What are its Benefits for Businesses?
Unlike traditional phone systems, VoIP (Voice over Internet Protocol) is a technology that enables voice communication over the internet. This system ...
What is IVR (Interactive Voice Response)?
With the advancement of technology, customer service processes have become digitalized and more efficient. IVR (Interactive Voice Response) system sta...