Dialer systems are one of the most powerful tools used in call centers to boost agent productivity. However, just implementing a dialer doesn’t ...

PBX (Private Branch Exchange) is a telephone system used to manage a company's internal phone network. PBX connects internal phones within the company...

WebRTC (Web Real-Time Communication) is an open-source technology that enables real-time voice, video, and data communication between browsers and mob...

SIP Trunking is a technology that allows businesses to communicate via voice and video over the internet instead of traditional phone lines. SIP (Sess...

Automatic Call Distribution (ACD) is a system used in call centers to efficiently route incoming calls to the most suitable agent. By analyzing calls ...

Telemarketing is the process of promoting products and services, increasing sales, and strengthening customer relationships through telephone or other...

Globalization and technological advancements have significantly transformed the telecommunications industry. One of the most important outcomes of the...

A dialer is an automatic outbound calling system that significantly improves efficiency in call centers compared to manual dialing. With advanced outb...

VoIP (Voice over Internet Protocol) is a technology that enables voice communication over the internet instead of traditional phone services. Today, m...

Today's communication technologies are rapidly evolving, providing more efficient solutions for businesses. Understanding the differences between trad...